The personal data that we collect from our clients (data controllers) is: –
- Date of Birth
- Home Address
- Personal Email
- Business Email
- Home Telephone Number
- Mobile Telephone Number
- Financial Information
- Special Category Data (eg. health/medical information)
How We Use Your Personal Data
STA International Ltd takes your privacy very seriously and will never disclose your data without your consent , unless required to do so by law, or in accordance with the lawful basis stated in this notice. We may act as data controller or data processor depending on our contractual obligations.
We only retain your data for as long as it is necessary and for the purpose(s) specified in this notice. We detail the purposes and reasons for processing your personal data below: –
- We collect and process your personal data for debt collection services and in accordance with the lawful basis of the performance of our client’s contract.
- We securely archive data after your account closure in accordance with the legal basis of legitimate interest and recognise that is in our interest to identify and manage risks to our and our clients’ organization.
- We also process your information to fulfil our obligations under all laws and regulations based on laws which apply to our business activities.
Sharing and Disclosing Your Personal Information
We do not disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. STA International Ltd uses third-parties to provide its daily business functions; however, all suppliers/partners acting on our behalf only process your data in accordance with instructions from us, as agreed with clients, and comply fully with this privacy notice, the data protection and their national laws, and any other appropriate confidentiality and security measures.
Adtec Software Ltd (Cardale Park, 5 Greengate, Harrogate, HG3 1GY – 01423 700250 – www.adtecsoftware.co.uk)
Microsoft (Microsoft Campus, Thames Valley Park, Reading, RG6 1WG – 0344 8002400 – www.microsoft.com/en-gb/)
Mimecast Services Limited (6th Floor, Citypoint, One Ropemaker Street, London, United Kingdom, EC2Y 9AW – 020 7847 8700 – www.mimecast.com/)
UK Mail Ltd (120 Buckingham Avenue, Slough, Berkshire SL1 4LZ – 024 7693 7770)
Telephone solution provider:
Trivoni Software Ltd (69 Windsor Road, Prestwich, Manchester, M25 0BD – 0330 159 6570)
MaxContact (Piccadilly House, 49 Piccadilly, Manchester, M1 2AP – 0333 2223637 – www.maxcontact.com)
Text messaging service:
Sinch (Cap House 4th Floor, 9-12 Long Lane, London, EC1A 9HA – 02084321260 – www.sinch.com)
Firms appointed for further recovery actions in accordance with the lawful basis of “performance of a contract”
We provide information on EU Legal Firms and Debt Collection Agencies which may be used to continue the recovery procedure of our clients’ debts before referral. Transfers will only occur on clients’ instructions.
England & Wales:
Brachers LLP (Somerfield House, 59 London Rd, Maidstone ME16 8JH – 01622 690691 – https://www.brachers.co.uk/)
Hadfield Bull & Bull LLP (1 Central Avenue, Welling, Kent, DA16 3AX – 020 83010808 – https://www.hbbsolicitors.co.uk/)
Blacklocks Solicitors and Notaries (89 Constitution Street, Edinburgh, EH6 7AS – 0131 5557500 – http://www.blacklocks.co.uk/)
We use data from Credit Reference Agencies (CRAs) to identify people, who are not responding using known contact details, current whereabouts.
We then use the data to get in touch with you.
Experian Ltd (Accounts Receivable, Talbot House, Nottingham, NG80 1TH – 0844 481 8888 – https://www.experian.co.uk/)
LexisNexis Risk Solutions (Global Reach, Dunleavy Dr., Cardiff, CF11 0SN – https://www.lexisnexis.co.uk/)
How Long We Keep Your Data
STA International Ltd only ever retains personal information for as long as we are obliged, under relevant legislation and regulation, or where no such rules apply, for no longer than it is necessary for our lawful purposes. This will be no longer than 6 years after closure of your account after which time it will be anonymized for statistical purposes.
Archived accounts data is securely stored in the company in house application within a highly secure cloud environment and data centre. This data is not actively processed and securely archived.
Special Categories Data
Owing to the services that we provide, STA International Ltd sometimes needs to process sensitive personal information (known as special category data) about you, only with your consent, to assist you in meeting your contractual obligations. Where we collect such information, we will only request and process the minimum necessary for the specified purpose.
Where we rely on your consent for processing special category data, we will obtain your explicit consent through a telephone conversation or in writing. You can withdraw consent at any time, which we will act on immediately and will provide you with a confirmation within 30 days, unless there is a legitimate or legal reason for not doing so.