More ways to pay
Please call our Direct Debit Line on +44 (0)1622 528543 where an agent will assist you.
You can pay directly into our bank using your online banking service.
PLEASE QUOTE THE STA INTERNATIONAL REFERENCE NUMBER
GBP (STERLING):
Account Name: STA International Ltd
Account Number: 72496119
Sort Code: 40–31–06
IBAN: GB56 HBUK 4031 0672 4961 19
BIC Code: HBUKGB4B.
EUR:
Account Name: STA International Ltd
Account Number: 71666618
Sort Code: 40–12–76
IBAN: GB49 HBUK 4012 7671 6666 18
BIC Code: HBUKGB4B.
USD:
Account Name: STA International Ltd
Account Number: 71666626
Sort Code: 40–12–76
IBAN: GB27 HBUK 4012 7671 6666 26
BIC Code: HBUKGB4B.
Frequently Asked Questions
If you are unable to pay you can contact the following non–profit making organisations for free confidential and impartial advice (please note that we are not affiliated with these organisations and cannot be held responsible for any advice you receive)
To allow you time to seek advice it is important that you contact us and we will arrange to place your account on hold for 60 days. You can contact us on 01622 528 543 or by emailing [email protected]
We are committed to supply the highest possible standard of customer care; indeed, it is at the heart of our Treating Customers Fairly policy. The policy is structured to ensure we can meet your expectations and our stated schedules. Here is our complaints handling procedure:
How to complain
Should you need to ask or complain about any aspect of our service, please call us on +44 (0)1622 528543, email us on: [email protected] or write to: Complaints, STA International, The Drying Loft, 25/26 Turkey Court, Turkey Mill Business Park, Ashford Road, Maidstone, Kent, ME14 5PP England.
Your rights
In the event that our final response does not satisfy you, you have the right to pursue the complaint further; with the Credit Services Association or, for debt regulated by the Consumer Credit Act, with the Financial Ombudsman Service. Here are their contact details for your convenience:
Credit Services Association, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle-upon-Tyne, NE13 9BA
Telephone: 0191 217 0775 Website: www.csa-uk.com (click on Codes & Standards where you will find their Complaints Form).
Email: [email protected]
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR
Telephone: 020 7964 1000 Website: www.financial-ombudsman.org.uk (click on How to Complain)
Email: [email protected]
Yes. We record all telephone calls for Quality and Training purposes.
