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Self service portal

If you owe money to a University or College, you can access our self-service portal to check your balance, set up a payment plan and more.

You’ll just need your STA International reference number and the email address or phone number we hold on your file.

Get started

More ways to pay

Set up a Direct Debit

Please call our Direct Debit Line on +44 (0)1622 528543 where an agent will assist you.

Pay by phone

Please call our Cardline on +44 (0)1622 528543 where our agents will assist you.

Pay direct to our bank

You can pay directly into our bank using your online banking service.

PLEASE QUOTE THE STA INTERNATIONAL REFERENCE NUMBER

GBP (STERLING):
Sort Code: 40–31–06
Account Number: 72496119
IBAN: GB56 HBUK 4031 0672 4961 19
BIC Code: HBUKGB4B.

EUR:
Sort Code: 40–12–76
Account Number: 71666618
IBAN: GB49 HBUK 4012 7671 6666 18
BIC Code: HBUKGB4B.

USD:
Sort Code: 40–12–76
Account Number: 71666626
IBAN: GB27 HBUK 4012 7671 6666 26
BIC Code: HBUKGB4B.

Pay by cheque

Your cheque should be made payable to STA International. Please write the STA reference number on the back. You should cross your cheque with the words “A/C PAYEE”.

Frequently Asked Questions

If you are unable to pay you can contact the following non–profit making organisations for free confidential and impartial advice (please note that we are not affiliated with these organisations and cannot be held responsible for any advice you receive)

Citizens Advice Bureau

Stepchange

National Debtline

To allow you time to seek advice it is important that you contact us and we will arrange to place your account on hold for 60 days. You can contact us on 01622 528 543 or by emailing collections@staonline.com

How do I complain?

We are committed to supply the highest possible standard of customer care; indeed, it is at the heart of our Treating Customers Fairly policy. The policy is structured to ensure we can meet your expectations and our stated schedules. Here is our complaints handling procedure:

How to complain

Should you need to ask or complain about any aspect of our service, please call us on +44 (0)1622 528543, email us on: compliance@staonline.com or write to: Complaints, STA International, The Drying Loft, 25/26 Turkey Court, Turkey Mill Business Park, Ashford Road, Maidstone, Kent, ME14 5PP England.

Your rights

In the event that our final response does not satisfy you, you have the right to pursue the complaint further; with the Credit Services Association or, for debt regulated by the Consumer Credit Act, with the Financial Ombudsman Service. Here are their contact details for your convenience:

Credit Services Association, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle-upon-Tyne, NE13 9BA
Telephone: 0191 217 0775 Website: www.csa-uk.com (click on Codes & Standards where you will find their Complaints Form).
Email: info@csa-uk.com

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR
Telephone: 020 7964 1000 Website: www.financial-ombudsman.org.uk (click on How to Complain)
Email: complaint.info@financial-ombudsman.org.uk

Do you record telephone calls?

Yes. We record all telephone calls for Quality and Training purposes.

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