Tracing your customer

In today’s challenging economic times where we are witnessing unusually high levels of personal debt, you need to make contact with your customers quickly before they ‘skip’ their address and move on owing you money.

Fortunately, when you find yourself with a customer that has ‘gone away’ from their given address, we have both the experienced people and the technology to trace them to a new address. Today, we help clients in a range of sectors:

Debt Purchasing Companies
E-Commerce and Online Shopping Sites
Solicitors and Enforcement Officers
Housing Associations, Local Authorities & Private Landlords
Higher & Further Education Universities, Colleges, and Schools

Experienced trace agents

Our trace agents are some of the most experienced in the business, and they are all equipped with the latest databases, technology, and software necessary to get the highest quality results in the quickest possible time – and, for UK traces, we always charge on a ‘no-find-no-fee’ basis. We pride ourselves on the completeness of our trace reports, the resultant low percentage requiring a re-trace, and the fact that many of our clients use our statements for evidential purposes.

Also, in these tough times, it is not enough to merely trace your customer – you need to know that we have done so legally and ethically. STA International is acutely aware of your reputation, so we will always act within the permissible legal and ethical boundaries. Compliance is as vital to us as it is to you and cutting corners never pays in the long-term.

Full tracing service and reporting

• Information on the subject is taken from credit reference agencies as well as consented and public information databases. We have access to 3 separate data aggregators using multiple credit reference agencies and consumer databases, including CAIS and CAPS data.

• This is information is collated by one our trace analysts, they will look at the various data-sets (Telephone Directory, Electoral Roll, Insurance Information, CRA financial links, loan applications, credit activity as well as residency scores provider by our suppliers) and use the data sets to determine the subjects most recent address, two separate data sets confirming the address are needed in order to adhere to the Credit Services Association Code of practice.

Upon a positive trace we provide:

Confirmation of the subjects address
Verified telephone numbers and email addresses
CCJ and Bankruptcy information
Loan application data, i.e. employment status, homeowner status and salary
Confirmation of their employment status*
Land Registry search*

Prices start at just £35 (+VAT) for a single trace, with discounted pricing for multiple/bulk traces. Contact our expert team today to discuss how we can assist you.

*additional charges apply

Get started

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.