Student debt recovery
We have been helping universities, colleges, independent schools, and accommodation providers (PBSA) to collect unpaid tuition, accommodation, library, commercial, sponsor and research debts for twenty years. More recently, staff shortages and recruitment problems have seen demand for help with commercial ledger debts and support for credit control teams with their receivables grow significantly. Separately, our student contact centre can support volume projects such as new student satisfaction surveys and extend your working hours by contacting students, for any reason, in the evenings.
“We introduced STA into our debt collection process in 2018 as we were confident that they could add value in collecting our outstanding debt that had proved difficult to obtain before. Others assured that they had a wealth of knowledge working with Universities and treating students and commercial customers with care.
Our engagement with STA has been wholly successful, with a collection rate of approximately 33%, and will improve as instalment plans pay in full. This success is impressive, considering they received some very old overseas debt that had proved almost impossible to attain elsewhere. Payment plans in place will increase the success rate as they pay in full. Also, we have received not a single complaint from our students, commercial customers, or internally.
STA has continued to work for us throughout the epidemic and lockdowns and has treated our students with extra empathy, care, and respect. STA provides a great service, and we are very engaged with their client base; and we would strongly recommend them.”
– University of Reading