Student debt recovery

We have been helping universities, colleges, independent schools, and accommodation providers (PBSA) to collect unpaid tuition, accommodation, library, commercial, sponsor and research debts for twenty years. More recently, staff shortages and recruitment problems have seen demand for help with commercial ledger debts and support for credit control teams with their receivables grow significantly. Separately, our student contact centre can support volume projects such as new student satisfaction surveys and extend your working hours by contacting students, for any reason, in the evenings.

Truly global

Last year, we collected from 136 countries, and of all the monies collected, we recovered 83% from the UK, saving clients the cost and delay of using an overseas agent in the local market.

Our success

In the past year, we collected c£20m of student debts, and today we have c46k open student debts worth >£174m that we are pursuing. .

Experienced

Dedicated student debt collection and customer service business operating 8 a.m. through 8 p.m. Monday through Friday.

Innovation

We continually invest in and develop new software and processes to give our clients and their customers the best possible service.

“We introduced STA into our debt collection process in 2018 as we were confident that they could add value in collecting our outstanding debt that had proved difficult to obtain before. Others assured that they had a wealth of knowledge working with Universities and treating students and commercial customers with care.

Our engagement with STA has been wholly successful, with a collection rate of approximately 33%, and will improve as instalment plans pay in full. This success is impressive, considering they received some very old overseas debt that had proved almost impossible to attain elsewhere. Payment plans in place will increase the success rate as they pay in full. Also, we have received not a single complaint from our students, commercial customers, or internally.

STA has continued to work for us throughout the epidemic and lockdowns and has treated our students with extra empathy, care, and respect. STA provides a great service, and we are very engaged with their client base; and we would strongly recommend them.”

– University of Reading

LUPC Framework Supplier

In 2018, STA successfully retained its Framework Supplier status from the London Universities Purchasing Consortium, to provide debt collection services to its members, and members of other Consortia in the UK.

Collector Accreditation Initiative

Our student collections team holds the Collector Accreditation Initiative from the Credit Services Association (CSA) resulting in STA getting the CSA Corporate Accreditation. The Collector Accreditation Initiative (CAI) assesses each collector’s understanding of the regulatory, legislative and compliance framework.

Cyber Essentials Plus

Cyber Essentials Plus is a Government-backed and industry-supported scheme that helps businesses protect themselves against the growing threat of cyber attacks and provides a clear statement of the basic controls organisations should have in place to protect themselves.

How we work

Get in touch today, contact STA

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