“We use STA International to collect overdue student debt, and this involves UK and overseas collections. Because of...
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Student Debt Collection
We have been helping universities collect unpaid tuition, accommodation, library, commercial and research debts for more than 10 years. We currently collect all these types of debts for more than 80 university clients plus more than 20 colleges across the whole of the UK, representing over 50% of all universities registered with Universities UK. In 2014 we collected £9.5M for our university clients. We currently have c17,000 ‘open’ student debts worth over £37M which we are pursuing. Our expertise, experience and attainments are as follows:
|- LUPC Framework Supplier: In February 2013, STA achieved Framework Supplier status with the London Universities Purchasing Consortium providing service to its members, and those of other Purchasing Consortia in the UK. Members have access to accredited collection partners, overcoming the need for expensive and time consuming Tender processes.|
Our collections success is achieved without ever applying unreasonable pressure on the student and our collectors will never be aggressive in their approach. Collectors will treat hardship and special needs cases with the utmost care. Income and expenditure forms are used to establish the student's ability to pay and the collector will establish an instalment plan in line with this whilst regularly reviewing their financial situation.
In addition to these collection efforts, we also facilitate University Discussion Forums across the UK where our clients meet to network, discuss best practice, and receive advice from support specialists including UKCISA, Travelex, High Court Enforcement Officers Association, Student Loans Company and the Chartered Institute of Credit Management.