With STA International’s Student Debt Collection services, you get much more besides. We aim to provide a holistic approach to solve the challenges facing university income and finance executives.
Commercial debt collection for H&FE.
Credit Management Training.
Topics covered on the day include:
Best practice guidance from the FCA and CMA
Overcome any barriers when dealing with any sensitive matters while maintaining compliance
An interactive review of different behavioural methods that can help diffuse difficult situations
How to deal with cases of vulnerable students
Techniques that you can employ to deal with the stressful situations in your day-to-day engagement with difficult students
The inaugural seminar in London received excellent feedback with an average overall rating of 9.2/10, with attendees praising the levels of interaction and engagement.
It was informative and was relaxed, meaning people were comfortable to ask questions
I enjoyed the whole training seminar… it was interesting to talk about vulnerability and how this affects all universities. I did also like the section on how to deal with annoyed customers and tips on how to answer telephone calls from these students/customers