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Legislation and common-practice influence and challenge the work-life of our H&FE clients. Having the opportunity to share these challenges with others is both reassuring and educational. To do this, we facilitate bi-annual University Discussion Forums (UDF) in Birmingham, Cheltenham, London, Manchester, and Glasgow, attended by clients involved in for AR; Credit Control; Treasury; Student fees; Income and Finance, and clients from independent student accommodation providers.

Since UDFs began in December 2008, interest and enthusiasm for them has grown:

Discussion Forums
Universities represented
Delegates attending

Dates and venues for the Summer 2019 UDFs are as follows:

Tuesday 4 June – Cheltenham
Wednesday 5 June – London
Thursday 5 June – London

Tuesday 11 June – Birmingham
Wednesday 12 June – Manchester
Thursday 20 June – Glasgow

Naturally, discussion topics evolve with time, just as many of them are resolved with collaborative solutions, such as out-of-hours arrears recovery to mitigate the removal of sanctions by the OFT, and the introduction of credit control training to meet HEIs desire for sector-specific solutions.

In the winter 2018 series, the most discussed topics were:

Recovering PG loans
Overseas sponsor debts
SFE delays
Collecting non EU/EEA debts

Accommodation debt
Most used student record systems
Direct Debit vs Recurring Card Payments
Cash limits for fee payments
Overseas campus challenges

Experts in the HE sector attending the forums include:

  • Chartered Institute of Credit Management
  • Hadfield & Co Solicitors
  • Student Loans Company
  • Travelex


Feedback from attendees include:

The summer forums take place in June and July 2019, please register your interest below: