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Legislation and common-practice influence and challenge the work-life of our H&FE clients. Having the opportunity to share these challenges with others is both reassuring and educational. To do this, we facilitate bi-annual University Discussion Forums (UDF) in Birmingham, Cheltenham, London, Manchester, and Glasgow, attended by clients involved in for AR; Credit Control; Treasury; Student fees; Income and Finance, and clients from independent student accommodation providers.

Since UDFs began in December 2008, interest and enthusiasm for them has grown:

Discussion Forums
Universities represented
Delegates attending

Naturally, discussion topics evolve with time, just as many of them are resolved with collaborative solutions, such as out-of-hours arrears recovery to mitigate the removal of sanctions by the OFT, and the introduction of credit control training to meet HEIs desire for sector-specific solutions.

In the summer 2019 series, the most discussed topics were:

Vulnerable Students
Payment options for International students
Sanctions used and their effectiveness
Accommodation debts and remedies

In house collections best-practice
Cashless campus
When to refer to a Debt Collection Agency
GDPR

Experts in the HE sector attending the forums include:

  • BUFDG
  • Chartered Institute of Credit Management
  • Hadfield & Co Solicitors
  • Student Loans Company
  • Travelex
  • UKCISA

 

Feedback from attendees include:

To register your interest, please complete the form below:

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