We have been helping universities and colleges collect unpaid tuition, accommodation, library, commercial and research debts for more than ten years.
Today we collect for 100 universities and 40 colleges in the UK, collecting £14.4M in the past 12 months; now pursuing c26,000 ‘open’ student debts worth over £67M. Our expertise, experience and attainments are as follows:
We have a dedicated recovery team for student debt collection working between 8am and 8pm Monday to Friday. The objective for our proven collection process of escalating written and verbal communication is collecting the debts amicably from our efforts in the UK supported by legal action in the UK and overseas offices across the globe if required.
Accreditations
LUPC Framework Supplier
In February 2013, STA achieved Framework Supplier status with the London Universities Purchasing Consortium providing service to its members, and those of other Purchasing Consortia in the UK. Members have access to accredited collection partners, overcoming the need for expensive and time-consuming Tender processes.
Collector Accreditation Initiative
Our student collections team holds the Collector Accreditation Initiative from the Credit Services Association (CSA) resulting in STA getting the CSA Corporate Accreditation. The Collector Accreditation Initiative (CAI) assesses each collector’s understanding of the regulatory, legislative and compliance framework.
Collection Success
We have proven collection success demonstrated by having collected c£76M (46%) from a placement of £165M from over 111,000 closed student debts at UK addresses; plus c£19M (34%) from a placement of £56M from c22,500 closed student debts at international addresses.
Of those international debts collected, 83% were recovered by us in the UK, negating the need for more expensive local agent involvement.
Nigeria tops our 2017 collection success league
In 2016 our student collection success reached record levels, reflecting our growing influence in the H&FE market. Below, you can see three league tables of the Top 10 countries that we collected from for our H&FE clients.
24/7 Online Reporting
As an STA debt collection client, you will have access to ‘Your Debts Online’ (YDO).
YDO gives you a transparent view of what we are doing with the accounts you place with us for collection. It’s a secure password-protected site where you can see our overall collection success; the status of every debt including your own collector’s notes, your invoices and statements, and the charges made on each account placed.
