We have been helping universities, colleges, independent schools, and accommodation providers collect unpaid tuition, accommodation, library, commercial and research debts for more than ten years.
STA International has a dedicated student debt collection and customer service business operating 8 a.m. through 8 p.m. Monday through Friday. For over 10 years we have collected tuition, accommodation, library, research and commercial debts; today partnering over 100 universities and independent student accommodation businesses, and more than 50 colleges and independent schools. In the past year, we collected c£20m of student debts and today we have c37k open student debts worth >£134m that we are pursuing.
We also collaborate with universities based outside of the UK to recover from their international students.
LUPC Framework Supplier
In 2018, STA successfully retained its Framework Supplier status from the London Universities Purchasing Consortium, to provide debt collection services to its members, and members of other Consortia in the UK.
With this access to approved debt collection partners, members can make their choice without the need for an expensive and time-consuming tender process.
Collector Accreditation Initiative
Our student collections team holds the Collector Accreditation Initiative from the Credit Services Association (CSA) resulting in STA getting the CSA Corporate Accreditation. The Collector Accreditation Initiative (CAI) assesses each collector’s understanding of the regulatory, legislative and compliance framework.
STA has Cyber Essentials certification (number IASME-CE-012685). Cyber Essentials is a badge of honour that shows a company has taken the time to consider all aspects of its IT systems – ensuring that they are installed and configured in an acceptably secure way minimising the risk of suffering a cyber security incident. Developed by the UK Government in response to a growing cyber threat, the certification is a mandatory requirement for all Government supply chains and an increasing number of Commercial tenders.
We have proven collection success demonstrated by having collected c£115m (49%) from a placement of £235m from over 147,000 closed student debts at UK addresses; plus c£26m (36%) from a placement of £72m from over 28,000 closed student debts at international addresses.
Of those international debts collected, 83% were recovered by us in the UK, negating the need for more expensive local agent involvement, and GDPR concerns.
China tops our 2020 money collected league table
In 2020 our student collection success reached record levels, reflecting our growing influence in the H&FE market. Below, you can see three league tables of the Top 10 countries that we collected from for our H&FE clients.
24/7 Online Reporting
As an STA debt collection client, you will have access to ‘Your Debts Online’ (YDO).
YDO gives you a transparent view of what we are doing with the accounts you place with us for collection. It’s a secure password-protected site where you can see our overall collection success; the status of every debt including your own collector’s notes, your invoices and statements, and the charges made on each account placed.