STA International has a dedicated student debt collection and customer service business operating 8 a.m. through 8 p.m. Monday through Friday. For over 10 years we have collected tuition, accommodation, library, research and commercial debts; today partnering over 100 universities and independent student accommodation businesses, and more than 50 colleges and independent schools. In 2019, we collected c£17.2m of student debts and today we have c37k open student debts worth >£110m that we are pursuing.
We also collaborate with universities based outside of the UK to recover from their international students.
In 2018, STA successfully retained its Framework Supplier status from the London Universities Purchasing Consortium, to provide debt collection services to its members, and members of other Consortia in the UK. With this access to approved debt collection partners, members can make their choice without the need for an expensive and time-consuming tender process.
Our student collections team holds the Collector Accreditation Initiative from the Credit Services Association (CSA) resulting in STA getting the CSA Corporate Accreditation. The Collector Accreditation Initiative (CAI) assesses each collector’s understanding of the regulatory, legislative and compliance framework.
We have proven collection success demonstrated by having collected c£98.5M (47%) from a placement of £211M from over 134,000 closed student debts at UK addresses; plus c£22M (35%) from a placement of £62M from over 24,000 closed student debts at international addresses.
Of those international debts collected, 73% were recovered by us in the UK, negating the need for more expensive local agent involvement, and GDPR concerns.
In 2019 our student collection success reached record levels, reflecting our growing influence in the H&FE market. Below, you can see three league tables of the Top 10 countries that we collected from for our H&FE clients.
As an STA debt collection client, you will have access to ‘Your Debts Online’ (YDO).
YDO gives you a transparent view of what we are doing with the accounts you place with us for collection. It’s a secure password-protected site where you can see our overall collection success; the status of every debt including your own collector’s notes, your invoices and statements, and the charges made on each account placed.
Find out more about Your Debts Online