The first step in the collection process is to encourage your customer to pay.
Initially, we will reach out to them and attempt to work with them to encourage payment. We will provide help and advice on the best ways to get you paid, including an affordable arrangement plan, where necessary.
We use various means to contact a customer, including:
Thanks to our trained, experienced and empathic collectors, this process has a high success rate, and we often recover debts without animosity or difficulty. In rare cases where payment still fails to arrive, the next stage may be to consider court action.
It is unfortunate when a customer refuses to pay, but if this does happen, we may recommend moving the case to our legal service.
In this situation, we will provide you with the best advice and will always consult you before taking any legal action.
Fees vary on a case-by-case basis but, in the majority of circumstances, any costs associated with the process should be recoverable from the customer, along with the original debt owed to you.