The debt collection process can vary by agency, but at the heart of STA’s methods is one clear goal: to collect your debt as quickly and harmoniously as possible.
Whether you have commercial, consumer or student debts to recover, from the UK or abroad, we will use expert and amicable processes to resolve your dispute quickly and guarantee to keep you up-to-date throughout.
Below is an overview of our debt collection process, showing how we will work with you to achieve the best possible resolution.
Steps to debt collection
Initially, we will reach out to them and attempt to work with them to encourage payment. We will provide help and advice on the best ways to get you paid, including an affordable arrangement plan, where necessary.
We use various means to contact a customer, including:
Thanks to our trained, experienced and empathic collectors, this process has a high success rate, and we often recover debts without animosity or difficulty. In rare cases where payment still fails to arrive, the next stage may be to consider court action.
It is unfortunate when a customer refuses to pay, but if this does happen, we may recommend moving the case to our legal service.
In this situation, we will provide you with the best advice and will always consult you before taking any legal action.
Fees vary on a case-by-case basis but, in the majority of circumstances, any costs associated with the process should be recoverable from the customer, along with the original debt owed to you.
Late payment charges
We add our costs and interest, both payable by your customer, to the accounts we recover in line with government legislation.
This sanction not only encourages customers to pay on time in future but also ensures we cover your expenses for collecting the debt.
International debt collection
Debt collection with STA
Chasing money owed to you can be a stressful experience, which is why we are here to help take some of the strain away.
If you need help getting paid, contact us now. If you decide to proceed, you will benefit from the following: