The debt collection process can vary by agency, but at the heart of STA’s methods is one clear goal: to collect your debt as quickly and harmoniously as possible.

Whether you have commercial, consumer or student debts to recover, from the UK or abroad, we will use expert and amicable processes to resolve your dispute quickly and guarantee to keep you up-to-date throughout.

Below is an overview of our debt collection process, showing how we will work with you to achieve the best possible resolution.

Process Of Debt Collection

Steps to debt collection

Encouraging Payment

The first step in the collection process is to encourage your customer to pay.

Initially, we will reach out to them and attempt to work with them to encourage payment. We will provide help and advice on the best ways to get you paid, including an affordable arrangement plan, where necessary.

We use various means to contact a customer, including:

  • Phone
  • Letter
  • Fax
  • Email

Thanks to our trained, experienced and empathic collectors, this process has a high success rate, and we often recover debts without animosity or difficulty. In rare cases where payment still fails to arrive, the next stage may be to consider court action.

It is unfortunate when a customer refuses to pay, but if this does happen, we may recommend moving the case to our legal service.

In this situation, we will provide you with the best advice and will always consult you before taking any legal action.

Fees vary on a case-by-case basis but, in the majority of circumstances, any costs associated with the process should be recoverable from the customer, along with the original debt owed to you.

Late payment charges

We use late payment charges as a means to avoid extremely late payments.

We add our costs and interest, both payable by your customer, to the accounts we recover in line with government legislation.

This sanction not only encourages customers to pay on time in future but also ensures we cover your expenses for collecting the debt.

International debt collection

When your international customers fail to pay, we can help. Our in-house team speaks French, German, Italian and Spanish. We also have offices in the United States and Mexico, with agents elsewhere, ensuring a successful recovery from across the globe.

Debt collection with STA

Chasing money owed to you can be a stressful experience, which is why we are here to help take some of the strain away.

If you need help getting paid, contact us now. If you decide to proceed, you will benefit from the following:

Customer account checks

Before beginning any work, we will check the solvency and liquidity of every account.

This check allows us to make sure your customer is financially capable of paying the debt and lets us reject any false excuses for non-payment.

An assigned collector

Once we have received all of the information from you, including financial statements and relevant invoices, we will assign a collector to your account.

In addition, you are assigned a customer service contact to answer any questions you might have about the debt collection process or our progress with the case.

Online tracking service

To ensure you have full visibility of the collection and actions we carry out during the process our performance reporting portal is available to you 24/7.

With the ‘Your Debts Online’ you can see everything we do, including the level of progress we have made collecting the money owed to you.

STA is committed to resolving your dispute efficiently, causing minimal stress to you. Our tried and tested processes ensure a high level of success.

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