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    Client: Leading UK Broadcaster

    Debtor: UK B2B TV Production Company
    Debt: >£400,000
    Time Line: Debt placed in February 2017 and principal Paid in full February 2017

    Activities:

    • 4 letters
    • 8 telephone contacts with debtor
    • 3 telephone calls from debtor
    • 20 emails to debtor
    • 17 emails from debtor

    Summary:-

    Our client was still supplying its UK debtor despite invoices outstanding for 11 months. The debtor claimed queries on some of the invoices had remained unanswered so they withheld payment on all invoices raised since their query. We committed to answer their queries conditional on them paying the uncontested invoices immediately. They paid £84,000 3 days into our handling of the account and, after satisfying their queries, the balance 5 days later. After continued negotiation, almost £10,000 of late payment interest and compensation was also collected.

    Client: UK Outdoor Wear Distribution Company

    Debtor: UK B2B Online Sportswear Company
    Debt: >£150,000
    Time Line: Debt placed in March 2017 and Paid in full April 2017

    Activities:

    • 2 letters
    • 14 telephone contacts with debtor
    • 17 emails to debtor
    • 10 emails from debtor
    • 5 faxes to debtor

    Summary:-

    This insured debt had an oldest invoice aged 4 months. The debtor had raised no disputes with our client and our Operations Director called the debtor’s Company Secretary but the PA answered and told a Statutory Demand for a winding-up would be issued if monies were not quickly paid to us. The Co Sec called back asking for 2 weeks more time which we rejected; insisting they meet with their finance department on our behalf and get back with a payment proposal. 8 days after receipt of the debt, they paid £106,000, followed by £45,000 17 days later. We continue to pursue the debtor for late payment interest and compensation.

    Client: UK Water Softeners Supplier

    Debtor: UK B2B Engineering Company
    Debt: >£180,000
    Time Line: Debt placed in January 2017 and Paid in full by March 2017

    Activities:

    • 1 letter
    • 16 telephone contacts with debtor
    • 18 emails to debtor
    • 7 emails from debtor

    Summary:-

    The invoices were 12-24 months old and undisputed according to our client. The debtor had cited cash flow problems but had made no proposals for payment. We escalated the debt to the debtor’s senior management when accounts payable tried to deflect us with spurious queries and requests for copy document sent many times already. When senior management failed to offer a proposal, we said we’d have to recommend to our client the issuing of a Statutory Demand: 2 days later we received £20,000 and a signed instalment proposal that our client accepted. Four bi-weekly payments cleared the account.

    Client: UK Online Back-Up Supplier

    Debtor: UK Recruitment Company
    Debt: £43.20
    Time Line: Debt placed March 2017 and Paid in full 12 days later

    Activities:

    • 2 letters
    • 1 telephone contact with debtor
    • 1 email to debtor

    Summary:-

    The debtor had ignored communicate from our client about their 2-4 months old unpaid invoices. Our telephone call met with demands for copy invoices sent before by our client. We asked whether receipt of these would enable the debtor to make immediate payment and they said it would. We recorded their acceptance of the debt, emailed the said invoices and received payment in full.

    Client: UK Publishing Company

    Debtor: UK Solicitors Firm
    Debt: £48
    Time Line: Debt placed February 2017 and Paid in full 6 weeks later

    Activities:

    • 5 letters
    • 5 telephone calls to debtor
    • 2 telephone calls from debtor
    • 1 email to debtor

    Summary:-

    The debtor claimed to have asked our client for proof of debt and a copy of the invoice that was now five months overdue. We obtained the signed agreement and sent this, along with a copy invoice, to the debtor and then telephoned them. The debtor claimed that a Purchase Order number was missing from the invoice but, following investigations with our client, we were able to confirm that no such need existed in the trading arrangement. The debtor then referred us to a partner in their firm who would be required to sign-off the debt. We said this was blatant stalling and insisted that payment be made within 48 hours: resulting in full payment within this deadline period.

    Client: UK Wholesale Foods Distributor

    Debtor: UK Delicatessen
    Debt: £56 + Late Payment Interest & compensation of £44.55
    Time Line: Debt placed January 2017 and Paid in full 6 weeks later

    Activities:

    • 3 letters
    • 3 telephone contacts with debtor
    • 2 emails to debtor

    Summary:-

    The debtor owed £176 from August 2015 and had a credit note issued in November 2015 but our client could no longer contact the debtor with no payment forthcoming. The telephone number supplied to us proved unobtainable, so we researched the debtor and found a new number that was working. The debtor made payment promises to us that they again failed to meet, so we reminded them that they had accepted the debt was due and insisted that the full Late Payment Interest & Compensation be paid to avoid further action. The debtor paid £100.55.