As a policyholder of QBE, you qualify for a discounted and fixed commission rate when you use our commercial collections for your UK/Ireland and International debts.
On receipt of your debt, we inform your debtor that you instruct us to collect the sum outstanding on your behalf. We add Late Payment Act interest and collection costs to your principal debt, and we start telephone negotiation to recover your debt. After 28 days, we will have collected your overdue account(s), or recommended an escalation to the next stage – such as transfer to an overseas agent or legal action.
You can place debts online via Your Debts Online where you’ll also have access to our progress on each debt; our costs and charges by debt, your invoices and statements and our overall collection success rate. If you already have access to Your Debts Online or want to register, you can do so here.