LF code no track

    Client: UK leading Law Firm

    Debtor: Iraq B2B Security Company
    Debt: >£100,000
    Time Line: Debt placed July 2016 and paid in full April 2017

    Activities:

    • 4 letters
    • 10 telephone contacts with the debtor
    • 1 telephone call from debtor
    • 65 emails to debtor
    • 58 emails from debtor

    Summary:-

    This complex business, registered in a tax haven, operated in war zones around the world. Their outstanding invoices were up to 9 months old and referred to us because the client had received information that the debtor was paying other suppliers when they were unable to make contact with them. We began negotiations by telephone with the debtor’s HR manager based in the Middle East who gave us an email address of the transient director responsible for our client debt. Email tag began with payment of the debt making little-or-no progress. With no disputes being raised, we worked with our solicitors and made an Application for Hearing at the High Court resulting in a defence. We employed Counsel for the hearing but the debtor failed to appear. We served a further Order for a re-arranged Hearing; failure to attend would mean the debt becoming due for immediate payment with the debtor forced to stay in the UK if he attended the Hearing without paying. 4 days before the Hearing the debtor paid in full.

    Client: UK leading international Publisher

    Debtor: Spain B2B Bookseller Company
    Debt: >£79,000
    Time Line: Debt placed November 2016 and Paid in full by March 2017

    Activities:

    • 2 letters
    • 4 telephone contacts with debtor
    • 10 telephone calls from debtor
    • 7 emails to debtor
    • 8 emails from debtor

    Summary:-

    Outstanding invoices were 6-9 months old and the debtor was a good customer of our client but was suffering cash flow problems as a result of the Spanish economy and its impact on book sales. Rather than communicate these problems with our client the debtor chose a ‘head-in-the-sand’ approach and our client wanted a third-party involved and placed the account with us. On telephone contact with our in-house Spanish collector it was clear that two invoices were also to blame for non-payment. We negotiated a first instalment based on credit notes being provided for the disputed invoices and the client immediately issued these, resulting in a £23,000 instalment in January 2017. Our client agreed to meet the debtor who was visiting UK and further agreed to supply more goods conditional upon the debtor honouring the instalment plan. Two more monthly instalments cleared the account and, once again, our client resumed trading with the debtor, albeit on much improved terms.

    Client: UK Financial Communications Services Supplier

    Debtor: Cyprus B2B Investment Company
    Debt: >£60,000
    Time Line: Debt placed November 2016 and Paid in full by February 2017

    Activities:

    • 3 letters
    • 27 telephone calls with debtor/ agent
    • 3 telephone calls from debtor
    • 29 emails to debtor/ agent
    • 23 emails from debtor/ agent

    Summary:-

    The debtor was no longer communicating with our client due, so they claimed, to unanswered correspondence about a credit note against an invoice for £32,000. After much activity but little progress, we were only able to substantiate that £15,000 was in dispute but, neither our client nor the debtor would accept this amount as correct. We decided that a face-to-face negotiation was all that could resolve this stalemate and we referred the account to our Cypriot agent who was able to give the evidence needed to allow our client to issue the £15,000 credit note. Their offer was conditional on the debtor first paying the balance to escrow held by our agent and this prevailed.

    Client: UK based International Images supplier

    Debtor: France B2B Design Studio Company
    Debt: £77
    Time Line: Debt placed February 2017 and paid 28 days later

    Activities:

    • 2 letters
    • 1 telephone contact by our in-house French collector
    • 1 email to the debtor that bounced ‘undeliverable’
    • 1 fax to debtor

    Summary:-

    The debtor was not responding to our client about his 10 month old unpaid invoice. Our in-house French collector had one long telephone conversation with the debtor and 30 days after placement they paid in full.

    Client: UK Fabric and Wallpaper Manufacturer

    Debtor: French Retail Store
    Debt: £93
    Time Line: Debt placed February 2017 and Paid in full 21 days later

    Activities:

    • 3 letters
    • 3 telephone contacts via our French collector
    • 2 emails to the debtor

    Summary:-

    The debtor was not responding to our client about his 4 month old unpaid invoice. Our in-house French collector had 3 telephone conversations with the debtor and 16 days after placement paid in full.

    Client: UK Fabric and Wallpaper Manufacturer

    Debtor: Netherlands B2B Decorating Company
    Debt: £158
    Time Line: Debt placed March 2017 and Paid in full April 2017

    Activities:

    • 3 letters
    • 1 telephone contact with our in-house Dutch collector
    • 2 emails to debtor
    • 5 emails from debtor

    Summary:-

    The debtor was not responding to our client about his 5 month old unpaid invoice. Our in-house Dutch collector made contact with the debtor who 14 days after placement paid in full.