Outsourced Credit Control

Good credit control reduces risk, increases cash flow, and builds business confidence. Recruiting, training, and keeping expert credit controllers are essential to maintain good credit control. What can you do when you are short of credit controllers, or when you acquire another business, and your unpaid invoices threaten to damage your cash flow?

No matter whether your problem is temporary or permanent, STA has the expert resources and systems to step in and provide the solution. Acting in your name, your customers will be unaware that you have outsourced your credit control, and your cash flow will again be positive. It is simple to put into action, it is seamless, and it is not expensive. We work right now for SMEs, blue-chip, and the public sector, managing both commercial and consumer ledgers, home, and overseas.

By outsourcing your credit control, you automatically gain access to our debt collection services at no extra cost.

Order To Cash (O2C)

End-to-end credit control or individual elements on demand. Whatever suits your needs.

What are the benefits of outsourcing credit control?

Confidential: seamless credit control, all of it conducted in your name

Outsourcing: provides 52 weeks a year continuous cash flow management

Negotiation: educating your customers to pay on time, every time

Formulaic: structured, timely and consistent credit control

Improvement: enhancing your customers’ experience, increasing loyalty

Discerning: perceptive credit controllers with keen insight and good judgement

Expertise: credit control is our core business, leaving you to focus on your core business

Numeracy: DSO (Days Sales Outstanding) measures performance, giving you control

Trustworthy: recognising we must protect your reputation

Implicit: increasing your access to cash, reducing your cost of borrowing

Accountable: our every action available to you on ‘Your Receivables Online’

Leverage: we transfer non-payers to debt collection in our name, at no extra cost to you

Confidential Credit Control includes:

A dedicated credit controller from our expertly trained, multi-lingual in-house team, providing 52-weeks-a-year guaranteed cover

Should your customer’s invoice fall overdue, our in-house debt collection team will negotiate payment in our name, at our expense

Simple start-up. Our in-house IT team will integrate between the ledger management system and your accounting software

Your Receivables Online system, gives you access to a wealth of reporting data, keeping you in complete control

Automatic and inclusive credit checks on your existing customers. Advice on the creditworthiness of new customers, any risks associated, and recommend on boarding terms

Key Performance Indicators agreed with you at the outset

Since STA International took over our cash collection activities we have seen a marked improvement in our aged debt profile. They are very professional in their approach and take great pride in a job well done. Their ledger management system is second to none and enables them to report progress instantaneously and forms a sound basis for a regular view of any issues. They have also worked hard to understand our business and make the interface between themselves and our customer appear seamless

Frequently Asked Questions

What is DSO?

DSO stands for Days Sales Outstanding and is the industry standard for measuring the average number of days it takes a company to collect payment after a sale

Does outsourced credit control only work for businesses in specific sectors?

No. We collaborate with companies of all sizes in many different industries to improve their cash flow and reduce DSO

How often will STA remit recovered monies?

All payments are direct to your bank account, not ours

Will customers know that we outsource our credit control?

No. All of our communication with your customers will be in your name, providing consistency and transparency

Will outsourcing affect relationships with my customers?

Our customer-focused approach will help to improve relationships with your customers, rather than negatively affecting them. Over time, we help to educate your customers to pay faster

How will I know what contact you have had with my customers?

Your Receivables Online keeps you to date with all of our credit control activities, and report monthly on KPIs

How much does it cost?

We price outsourced credit control service according to the number of customers and invoices you have in an average month. Contact us on 01622 600 901 or complete the form below for a free quote today.

Contact us

To find out more about our credit control solution, or to request a quote, please contact our sales team on:

01622 600 901

or complete the form opposite.