STA is delighted to announce satisfying the British Standards Institute surveillance and retaining its ISO9001:2015 accreditation. It applies to debt collection, confidential credit control, and tracing.
The assessment objective, scope, and criteria:
The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to verify that elements of the scope of certification and the requirements of the management standard by the organisation’s management system. That the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organisation’s specified objectives as applicable with regard to the scope of the management standard. To confirm the ongoing achievement and applicability of the forward strategic plan and where applicable to identify potential areas for improvement of the management system.
The scope of the assessment is the documented management system with relation to the requirements of ISO 9001:2015 and the defined assessment plan provided in terms of locations and areas of the system and organisation.
The report concluded: “The organisations outstanding performance against its quality and compliance objectives is testament to an effective management system.”