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Winter newsletter

9
Feb

Striving to give you quality and compliance

By David Thomas Comments are Off

Ema Pitzianti, Head of Quality & Compliance Ema is responsible for our compliance, ably supported by compliance officers, Sandy Austin and Audrey Hutchins. The main aim of the team is the maintenance, measurement, and review of our Quality & Compliance Management system, to ensure that we continue to deliver service excellence that is compliant with all regulatory and statutory requirements.
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8
Feb

Don’t you just love a happy ending?

By David Thomas Comments are Off

For the past ten years, Neill and Samantha (Sam) vied for the same business. They competed on Tenders: they knew when they saw each other’s name in the visitor’s book! They won some: they lost some. Could the whole be more than the sum of its parts? We think it could, and that is why Sam Holmes joins our ranks from a competitor to
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7
Feb

Your conversation piece

By David Thomas Comments are Off

Birmingham, Cheltenham, London, and Manchester hosted discussion forums during November and December, where thankfully you came in your numbers: Delegates Institutions Forums Agenda topics were many and varied, but topmost were: Postgraduate loan impacts and solutions. Challenges around collecting accommodation debt. SLC clawbacks and reconciliations. US federal loans. Training and development. Degree apprenticeships. Recurring card payments versus direct debits. Enforcing Judgment
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7
Feb

STA training goes digital

By David Thomas Comments are Off

My day started quietly absorbed in the final draft of the new recruitment and training documents. The ping of a new email arriving in my inbox broke the silence. It was from Jan Baker, our Operations Director, and the subject: Webinar/Digital Training. Innocent enough you might think! I am not the most tech-savvy person (just the other day I discovered

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7
Feb

Put paid to student debt

By David Thomas Comments are Off

Spanning 8 a.m. through 8 p.m. Monday to Friday, the student collections team alternate 8-4 and 12-8 shifts for optimal contact time with students. The dialler complements contact time giving you maximum connect time; alerting collectors only when your student is available for payment negotiation to start. Each call meets regulatory standards, with communication clear, concise and fair and, if
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