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Winter newsletter
9
Feb
Striving to give you quality and compliance
Ema Pitzianti, Head of Quality & Compliance Ema is responsible for our compliance, ably supported by compliance officers, Sandy Austin and Audrey Hutchins. The main aim of the team is the maintenance, measurement, and review of our Quality & Compliance Management system, to ensure that we continue to deliver service excellence that is compliant with all regulatory and statutory requirements.Read more
8
Feb
Don’t you just love a happy ending?
For the past ten years, Neill and Samantha (Sam) vied for the same business. They competed on Tenders: they knew when they saw each other’s name in the visitor’s book! They won some: they lost some. Could the whole be more than the sum of its parts? We think it could, and that is why Sam Holmes joins our ranks from a competitor toRead more
7
Feb
Your conversation piece
Birmingham, Cheltenham, London, and Manchester hosted discussion forums during November and December, where thankfully you came in your numbers: Delegates Institutions Forums Agenda topics were many and varied, but topmost were: Postgraduate loan impacts and solutions. Challenges around collecting accommodation debt. SLC clawbacks and reconciliations. US federal loans. Training and development. Degree apprenticeships. Recurring card payments versus direct debits. Enforcing JudgmentRead more
7
Feb
STA training goes digital
My day started quietly absorbed in the final draft of the new recruitment and training documents. The ping of a new email arriving in my inbox broke the silence. It was from Jan Baker, our Operations Director, and the subject: Webinar/Digital Training. Innocent enough you might think! I am not the most tech-savvy person (just the other day I discovered
7
Feb
Put paid to student debt
Spanning 8 a.m. through 8 p.m. Monday to Friday, the student collections team alternate 8-4 and 12-8 shifts for optimal contact time with students. The dialler complements contact time giving you maximum connect time; alerting collectors only when your student is available for payment negotiation to start. Each call meets regulatory standards, with communication clear, concise and fair and, ifRead more