Blog
Striving to give you quality and compliance
Don’t you just love a happy ending?
Your conversation piece
STA training goes digital
My day started quietly absorbed in the final draft of the new recruitment and training documents. The ping of a new email arriving in my inbox broke the silence. It was from Jan Baker, our Operations Director, and the subject: Webinar/Digital Training. Innocent enough you might think! I am not the most tech-savvy person (just the other day I discovered
Put paid to student debt
How Credit Insurance and Debt Collection combine to reduce risk
A Career in Credit Management
Credit Management in Legal Professional Services – Back To Basics
Prompt Payment Code
Resolving customer payment disputes
At some point in your business operations, you may find that a customer disputes a payment. This is typically more likely to happen if you make a lot of your sales online. It’s a convenient way for customers to buy, but does mean they don’t see and evaluate the item in person before clicking ‘pay now’. Sites such as eBay,
How to create the ideal business invoice
You’re no stranger to an invoice, whether it arrives or goes out by email or post. But what’s the best way to make one? Taking legal action on late payments is harder if your original invoice has errors. Avoid this hassle – and get the payments you’re owed – with a well-made invoice that leaves no room for disagreement. Legal
Over a million UK SMEs hit by bad debt – yours included?
Unpaid debts affect close to two million small and medium-sized businesses (SMEs) in the UK. Bibby Financial Services (BFS) releases a quarterly SME Confidence Tracker. They survey over 1,000 UK SMEs on sales, debt, credit, and investments. In 2016 Q2’s report, nearly a quarter of SMEs were victims of bad debt over the previous 12 months. When Q3 results came
Outsourcing collections – better than a debt sale
A discussion point that came out before and also during the Credit Strategy’s Utilities and Telecoms Conference highlighted the importance and benefit of outsourced collections as a priority over a debt sale. Both Ian Parry, Head of Customer Payments at First Utility, and Ben Jones, Managing Director of Operations at Extra Energy were keen to stress this point ahead of the
A sale is not a sale until you have been paid
Link below to an interesting short article on the issues facing the creditors of BHS and how tackling credit management in a different way, may have reduced the suffering of so many. It is a fine line that businesses walk in extending credit and wanting to get the big client, but without wishing to diminish the issues these businesses are
A Decade in Debt
Neill MacKinnon reflects on 10 years spent at STA helping Universities collect their student debts. It’s been a decade of constant change with HE finance staff facing one challenge after another: Neill’s warm-hearted summary shows the enjoyment he’s had supporting the universities and the fine people who work at the coal-face for them. I never thought that when I joined