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Companies owe money, but people pay bills
Very few businesses using our debt collection services ever charge, or even threaten to charge, their customers for late payment. Why is this, when their terms and conditions contain details of their late payment penalty charge? Why is this, when the government provides them with a statutory right to compensation via its Late Payment of Commercial Debts (Interest) Act 1998
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Don’t you just love a happy ending?
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STA training goes digital
My day started quietly absorbed in the final draft of the new recruitment and training documents. The ping of a new email arriving in my inbox broke the silence. It was from Jan Baker, our Operations Director, and the subject: Webinar/Digital Training. Innocent enough you might think! I am not the most tech-savvy person (just the other day I discovered
Put paid to student debt
Credit Insurance and Debt Collection reduce risk
A Career in Credit Management
Legal Credit Management – Back To Basics
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Resolving customer payment disputes
At some point in your business operations, you may find that a customer disputes a payment. This is typically more likely to happen if you make a lot of your sales online. It’s a convenient way for customers to buy, but does mean they don’t see and evaluate the item in person before clicking ‘pay now’. Sites such as eBay,
How to create the ideal business invoice
You’re no stranger to an invoice, whether it arrives or goes out by email or post. But what’s the best way to make one? Taking legal action on late payments is harder if your original invoice has errors. Avoid this hassle – and get the payments you’re owed – with a well-made invoice that leaves no room for disagreement. Legal
Over a million UK SMEs hit by bad debt – yours included?
Unpaid debts affect close to two million small and medium-sized businesses (SMEs) in the UK. Bibby Financial Services (BFS) releases a quarterly SME Confidence Tracker. They survey over 1,000 UK SMEs on sales, debt, credit, and investments. In 2016 Q2’s report, nearly a quarter of SMEs were victims of bad debt over the previous 12 months. When Q3 results came
A sale is not a sale until you have been paid
Link below to an interesting short article on the issues facing the creditors of BHS and how tackling credit management in a different way, may have reduced the suffering of so many. It is a fine line that businesses walk in extending credit and wanting to get the big client, but without wishing to diminish the issues these businesses are
A Decade in Debt
Neill MacKinnon reflects on 10 years spent at STA helping Universities collect their student debts. It’s been a decade of constant change with HE finance staff facing one challenge after another: Neill’s warm-hearted summary shows the enjoyment he’s had supporting the universities and the fine people who work at the coal-face for them. I never thought that when I joined