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News & Blog

16
Aug

STA International appointed Tokio Marine HCC new International Debt Collections Partner

STA International is delighted to announce that trade credit insurance underwriter Tokio Marine HCC (TMHCC) appoints us to support its policyholders recover overdue international invoices. Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of speciality

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31
May

Are you attending the next University Discussion Forum?

The Summer season of University Discussion Forums take place in June, beginning in Birmingham on Tuesday 19th; Manchester on Thursday 21st; London on Tuesday 26th and Cheltenham on Thursday 28th. Now in their 11th year, 999 delegates from 84 Universities attended the 47 forums to date, sharing their experiences, knowledge, and challenges with others doing similar jobs in Higher Education.

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9
Feb

Striving to give you quality and compliance

Ema Pitzianti, Head of Quality & Compliance Ema is responsible for our compliance, ably supported by compliance officers, Sandy Austin and Audrey Hutchins. The main aim of the team is the maintenance, measurement, and review of our Quality & Compliance Management system, to ensure that we continue to deliver service excellence that is compliant with all regulatory and statutory requirements.
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8
Feb

Don’t you just love a happy ending?

For the past ten years, Neill and Samantha (Sam) vied for the same business. They competed on Tenders: they knew when they saw each other’s name in the visitor’s book! They won some: they lost some. Could the whole be more than the sum of its parts? We think it could, and that is why Sam Holmes joins our ranks from a competitor to
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7
Feb

Your conversation piece

Birmingham, Cheltenham, London, and Manchester hosted discussion forums during November and December, where thankfully you came in your numbers: Delegates Institutions Forums Agenda topics were many and varied, but topmost were: Postgraduate loan impacts and solutions. Challenges around collecting accommodation debt. SLC clawbacks and reconciliations. US federal loans. Training and development. Degree apprenticeships. Recurring card payments versus direct debits. Enforcing Judgment
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7
Feb

STA training goes digital

My day started quietly absorbed in the final draft of the new recruitment and training documents. The ping of a new email arriving in my inbox broke the silence. It was from Jan Baker, our Operations Director, and the subject: Webinar/Digital Training. Innocent enough you might think! I am not the most tech-savvy person (just the other day I discovered

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7
Feb

Put paid to student debt

Spanning 8 a.m. through 8 p.m. Monday to Friday, the student collections team alternate 8-4 and 12-8 shifts for optimal contact time with students. The dialler complements contact time giving you maximum connect time; alerting collectors only when your student is available for payment negotiation to start. Each call meets regulatory standards, with communication clear, concise and fair and, if
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23
Jan

STA strives to give you the quality you expect of us

STA is delighted to announce satisfying the British Standards Institute surveillance and retaining its ISO9001:2015 accreditation. It applies to debt collection, confidential credit control, and tracing. The assessment objective, scope, and criteria: The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to verify that elements of the scope of certification and the requirements

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7
Nov

BSIA appoints STA as preferred debt collection supplier

The British Security Industry Association (BSIA) has appointed STA preferred supplier of debt collection services for its members. BSIA is the trade association for the professional security industry in the UK. Its members are responsible for more than 70% of privately provided UK security products and services (by turnover) including the manufacture, distribution and installation of electronic and physical security

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17
Oct

How Credit Insurance and Debt Collection combine to reduce risk

Credit professionals know the importance of risk management, done well it enhances business success, done badly it damages cash flow, ultimately leading to business failure. This is why we collaborate with four credit insurance underwriters to protect businesses against bad debt. Policyholders must report possible and probable losses to their underwriter, and take action to recover outstanding sums with our
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17
Oct

A Career in Credit Management

Written by Nigel Fields, Executive Director of Credit for Twentieth Century Fox International After starting out as a Sales Ledger Clerk and eventually joining Twentieth Century Fox in 2008, I have managed to make a good career in Credit Management, and today I am Executive Director of Credit and the global process owner to the international divisions of Fox International.
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17
Oct

Credit Management in Legal Professional Services – Back To Basics

Written by Julie Redding, Credit Control Manager for Kennedys Law LLP Get the basics right - how often have we all heard that? Having worked in Credit Management in the legal services environment for more than 30 years, I’ve watched and been part of all sorts of methods, initiatives, and processes for managing and evaluating risk in collections management. There
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17
Oct

Prompt Payment Code

Written by Philip King, Chief Executive of the Chartered Institute of Credit Management (CICM). We are now more than three months on from the crazy events of the early summer, and Theresa May and the Conservative Party have still managed to cling on to power. The summer recess, of course, put paid to meaningful progress in the short term as
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11
Oct

University Discussion Forums – Autumn 2017 schedule

Our ever-popular University Discussion Forums are back this autumn: with Birmingham added to the usual three locations of Cheltenham, London, and Manchester. Hosted at fine venues, credit controllers, treasury managers, SLC co-ordinators, and finance contacts in HEIs join us to debate the challenges of the day. Should you wish to learn more, or perhaps even attend, please look here for

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20
Sep

Pre-Action Protocol for Debt Claims is now live

When will the Protocol apply? The Protocol applies to ‘any business (including sole traders and public bodies) claiming payment of a debt from an individual (including a sole trader).’ It does not apply to business-to-business debts.   Aims The Protocol’s aims are: • to encourage early engagement between the parties; • to enable the parties to resolve the matter without

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20
Dec

Resolving customer payment disputes

At some point in your business operations, you may find that a customer disputes a payment. This is typically more likely to happen if you make a lot of your sales online. It’s a convenient way for customers to buy, but does mean they don’t see and evaluate the item in person before clicking ‘pay now’. Sites such as eBay,

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8
Dec

How to create the ideal business invoice

You’re no stranger to an invoice, whether it arrives or goes out by email or post. But what’s the best way to make one? Taking legal action on late payments is harder if your original invoice has errors. Avoid this hassle – and get the payments you’re owed – with a well-made invoice that leaves no room for disagreement. Legal

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1
Dec

Over a million UK SMEs hit by bad debt – yours included?

Unpaid debts affect close to two million small and medium-sized businesses (SMEs) in the UK. Bibby Financial Services (BFS) releases a quarterly SME Confidence Tracker. They survey over 1,000 UK SMEs on sales, debt, credit, and investments. In 2016 Q2’s report, nearly a quarter of SMEs were victims of bad debt over the previous 12 months. When Q3 results came

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29
Nov

STA shortlisted for 2017 British Credit Awards

The Chartered Institute of Credit Management has shortlisted STA International for the British Credit Awards. STA is a finalist in the Third Party Debt Collection Team of the Year for its work on behalf of its 92 University clients. The winner is announced on Tuesday 7 February at the spectacular awards ceremony at London’s Lancaster Hotel.

7
Oct

Outsourcing collections – better than a debt sale

A discussion point that came out before and also during the Credit Strategy’s Utilities and Telecoms Conference highlighted the importance and benefit of outsourced collections as a priority over a debt sale. Both Ian Parry, Head of Customer Payments at First Utility, and Ben Jones, Managing Director of Operations at Extra Energy were keen to stress this point ahead of the

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13
Jul

A sale is not a sale until you have been paid

Link below to an interesting short article on the issues facing the creditors of BHS and how tackling credit management in a different way, may have reduced the suffering of so many. It is a fine line that businesses walk in extending credit and wanting to get the big client, but without wishing to diminish the issues these businesses are

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19
May

STA achieves FCA authorisation

STA International achieves FCA authorisation to collect debt regulated under the Consumer Credit Act – reference number 705183. As an authorised firm STA must meet a number of ongoing requirements to ensure continued compliance with the FCA Handbook. Colin Thomas, Managing Director, said: “We always strive to have a professional and compliant approach to our business, and our authorisation will

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21
Apr

STA partners with Finalysis – treasury and banking service provider to the H&FE sector

STA International is pleased to announce a partnership with Finalysis, who provide a full range of treasury and banking services to Higher & Further Education Institutions. STA will now be able to offer Finalysis’s services to its existing client base, allowing clients to obtain advice on cost benefits/ savings and raising project finance. With £6M of cost benefits/ savings and

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23
Mar

A Decade in Debt

Neill MacKinnon reflects on 10 years spent at STA helping Universities collect their student debts. It’s been a decade of constant change with HE finance staff facing one challenge after another: Neill’s warm-hearted summary shows the enjoyment he’s had supporting the universities and the fine people who work at the coal-face for them.  I never thought that when I joined

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20
Feb

The Italian Job

Our Managing Director, Colin Thomas, represented STA International at the European Collectors Association congress in Florence so I caught up with him to hear how things went. The ECA is 22 countries strong association, with one-member-per-country of best-in-breed debt collection agencies, with STA the UK member. Its role is to lobby the EU in support of creditors and exchange information

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