Colin is Chairman and joined STA in 2001 as Managing Director before moving to the role of Chairman in 2016. He has many years of general management experience in credit management including 10 years at D&B prior to 13 years at Graydon. Colin is a prolific writer and speaker on all matters credit management related, and represents STA on a range of international trade associations. Colin is a fellow of the Chartered Institute of Credit Management (FCICM) and a fellow of the Chartered Institute of Marketing (FCIM).
Before joining STA in 2002, Jan had 20 years of credit and collections management in industry sectors including publishing, toy distribution & telecoms/media where she ran a 120 agent call centre. Today, as Operations Director, she has strategic responsibility for productivity, performance, and compliance of our dedicated commercial, consumer and student collection teams. In addition, Jan controls our quality accreditation, ISO 9001, tender and contract compliance, and client KPI performance. Jan is a fellow of the Chartered Institute of Credit Management (FCICM).
Matt joined STA in 2001 as a Management Accountant and then became Financial Controller with UK and US responsibilities, before becoming Finance Director in 2007. His career in accounting and finance started nearly 20 years ago gaining experience in banking, corporate and practice interrupted by 4 years of service with Her Majesty’s armed forces as a Surveyor.
Neill had over 20 years of experience with D&B and ICC selling credit management solutions, before joining STA in 2002. Today, he leads our student debt collection sales, in addition to a select number of key accounts in the B2B arena. Neill has overseen STAs rise to market-leader in the Higher & Further Education sector and graduated himself with BA Hons (Econ).
Sam had 20 years of sales experience, the last 10 years at a debt collection agency competing with us, before joining STA in early 2018. Familiar with Higher & Further Education establishments, as well as NHS Trusts and B2B, Sam works alongside Neill and brings a broad range of consultancy skills to help improve our client satisfaction.
Ema joined STA in 2011 to work in debt collection and confidential credit control. Ema is now our Head of Quality & Compliance and is responsible for the maintenance, measurement and review of our quality & compliance management system, to ensure that we continue to deliver service excellence and full compliance. Ema moved to the UK from Sardegna to study and is a graduate of the University of Greenwich.
Janice is an innovative Director of Sales with over 20 year’s experience in the debt collection sector. Janice joined STA in April 2018 and is experienced in regulated and non-regulated consumer collections. She builds her long-term relationships through trust, loyalty and attention to detail. Janice will always provide best-in-class recovery solutions in order to meet clients expectations, compliance standards and performance matrices.
Russell joined STA in 2018 with over 15 years operational experience in the debt collection sector covering compliance, audit, and risk and heading up various collections departments. Russell’s extensive knowledge of systems and processes combine to meet all the challenges of running a busy call centre, meeting its ever-changing demands, ensuring we adhere to our ethos of Treating Customers Fairly.