What type of debts will STA collect?
What if my customer is in Liquidation, can STA still help?
Does STA provide Legal Advice?
What happens if my customer does not have the means to pay?
Does it matter whether my customer is an SME, large company, in the public sector, or a consumer?
Can STA help if I need to take legal action against my customer?
Can STA help when my customer is no longer at the invoiced address?
Does STA buy debt?
Do STA offer ledger management services?
How do STA charge, will I have to pay anything in advance?
What information do you need to recover my debt?
How do I place a debt with you for collection?
I’ve read that debt collection can be free-of-charge; is this true?
Will STA add interest and collection costs to my debt?
How can I check your progress on my debt?
What is STA’s Collection Success Rate?
How often do STA collect interest and collection costs?
How is STA accredited?
How long will I have to wait to get the money you collect for me?
How do I complain?
How to complain
Should you need to ask or complain about any aspect of our service, please call us on +44 (0)1622 528543, email us on: firstname.lastname@example.org or write to: Complaints, STA International, 3rd Floor, Colman House, King Street, Maidstone ME14 1DN England.
In the event that our final response does not satisfy you, you have the right to pursue the complaint further; with the Credit Services Association or, for debt regulated by the Consumer Credit Act, with the Financial Ombudsman Service. Here are their contact details for your convenience:
Credit Services Association, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle-upon-Tyne, NE13 9BA
Telephone: 0191 217 0775 Website: www.csa-uk.com (click on Codes & Standards where you will find their Complaints Form).
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR
Telephone: 020 7964 1000 Website: www.financial-ombudsman.org.uk (click on How to Complain)