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University Discussion Forums

Legislation and common-practice impact and challenge the work-life of our HEI customers each day. Having the opportunity to share these challenges with others in the same position is both reassuring and educational. To provide this we facilitate six annual University Discussion Forums (UDF) in London, Manchester and Cheltenham, attended by customers with responsibility for credit control, treasury management, SLC co-ordination and finance.

Since 2008, 560 delegates from 56 HEIs have attended for discussions including:

  • OFT investigations into sanctions for students with non-academic debt
  • Consumer Credit Licence usage
  • Debt management software pros-and-cons eg. Agresso, ABS, QLX and SAM
  • Staffing levels in relation to student numbers
  • Policy for charging withdrawing students

In addition to these discussions, specially invited industry experts have attended to give delegates the benefit of their expertise, including:

  • Travelex
  • High Court Enforcement Officers Association
  • Student Loans Company
  • Institute of Credit Management

Feedback from delegates attending the UDFs has included:

"I would like to thank you for a most informative event yesterday – the location was excellent and lunch was much appreciated! It was most useful discussing a wide range of topics, and there were some good learning points which I have brought back with me"

"Just to say thank you for the lovely lunch and that we found the discussions very useful. We did pick up a couple of good working practices from the other Universities and look forward to attending the next forum"

 If you would like to be invited to a UDF, please submit our Questions & Comments online form.