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“We use STA International to collect overdue student debt, and this involves UK and overseas collections. Because of this, it’s important to us that our..."
Ron Johnston, Credit Control Manager - University of Westminster
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Student

Student Debt Collection

We have been helping universities collect unpaid tuition, accommodation, library, commercial and research debts for 10 years. We currently collect all these types of debts for more than 70 university clients across the whole of the UK, representing over 50% of all universities registered with Universities UK. Last year we collected over £7M for our university clients. We currently have c11,000 ‘open’ student debts worth nearly £21M which we are pursuing. Our university clients benefit from our: 

  • Collection Methodology: we have a dedicated student debt recovery department working between 9am and 9pm Monday to Friday. Our proven collection process of escalating written and verbal communication is aimed at collecting the debts amicably from our efforts in the UK supported by legal action in the UK and overseas offices across the globe if required
  • Collection Success: we have proven collection success demonstrated by having collected over £24M (42%) from a placement of £59M from 44,000 closed student debts at UK addresses and £7.5M (35%) from a placement of £21.6M from 9,000 closed student debts at international addresses
  • Reporting: all of our reporting and collection activity is available for scrutiny online via a password protected area of our web site – Your Debts Online
  • Pricing Methodology: we operate a competitive ‘no collection, no commission’ pricing structure ensuring that you only pay if we collect. For debts below £5,000, legal issuing will be via the County Court Bulk Centre (CCBC), reducing the normal County Court fees by £15-35
  • In-house Tracing: many students are ‘unintentional skips’ who have simply left their term time addresses after finishing their studies. Others are ‘intentional skips’ and continue to move in order to avoid their creditors attention. Our dedicated in-house skip-tracing team has the compliant tracing systems – databases and intuitive search tools – coupled with the manual dexterity, to locate them

Our collections success is achieved without ever applying unreasonable pressure on the student debtor and our collectors will never be aggressive in their approach. Collectors will treat hardship and special needs cases with the utmost care. Income and expenditure forms are used to establish the student's ability to pay and the collector will establish an instalment plan in line with this whilst regularly reviewing their financial situation.

In addition to these collection efforts, we also facilitate University Discussion Forums across the UK where our clients meet to network, discuss best practice, and receive advice from support specialists including UKCISA, Travelex, High Court Enforcement Officers Association, Student Loans Company and the Institute of Credit Management.

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India tops 2011 H&FE collections table!

In 2011 our student collection success reached record levels, reflecting our growing influence in the H&FE market. Below, you can see the share of collection by continent, and two league tables of the Top 10 countries we collected from for our H&FE clients.