The Sales-to-Cash Cycle

The sales-to-cash cycle can have a profound impact on your business. But, if the end of the cycle is cash generation, there are many obstacles to clear along the way. Foremost among them is customer service and retention; dispute resolution, as well as billing and cash allocation.

These obstacles are quickly identified in our pre-project audit where we’ll assess your credit policy:

• Levels of credit notes – these will point us to potential picking and delivery problems, over- zealous sales practices and unauthorised discounts. Each one represents a great opportunity to improve customer service and increase customer retention.

• Dispute resolution - we ensure that your dispute management protocols are robust, and we’ll remove obstacles to payment by identifying associated process weaknesses that can be re-designed. Nothing frustrates a buyer more than unresolved queries.

• Billing and cash allocation – all too often invoices fail to communicate the most basic trading details such as a PO number, whilst few entice early payment with discount offers, and even less make clear their intention to charge late payment interest and compensation. Buyers have numerous demands for payment, so we make sure that your invoice demands their immediate attention.

With a refined credit policy, your buyer will have less reason to withhold payment and more reason to settle their account. Indeed, as evidence to support this, we are proud to share with you the aggregate DSO that we achieve across all of our outsourced ledgers:

DSO = 31 days